Terms and Conditions
Estimates and quotes
All estimates will be forwarded to requesting parties via receipted delivery and confirmation request e-mail.
Estimates and quotes valid for ninety days from date of provision, unless specified otherwise.
Draft or evaluation maps
Some customers require a “draft” or “example” before making a decision to proceed. There are many examples of our maps throughout the site, and while they may appear grainy, as is typical of web images, all our map products are clear and sharp. We will happily supply a generic PDF format A3 map if you feel the web illustrations do not meet your requirements. Custom draft or example maps / map output based on your own particular area / interest take time to produce and compete with other commercial tasks. If your need is specific (often it is), you must pre-purchase custom mapping (Dft_CM1) in blocks of 30 minutes ($96.25 + GST) using PayPal via our web-cart; A MapMakers Tax Invoice is issued for all PayPal transactions. Depending on the complexity of your requirements, this will rarely cost much more than the standard project initiation charge of $192.50 and you will get the prompt service you need. If you wish to have your own data (e.g. spreadsheet or database tables) incorporated at the draft stage, experience suggests over an hour will be required, so please allow for this possibility. We suggest two hours – four blocks – in such cases. Any unused blocks will be either credited to your account if you choose to proceed, or fully refunded otherwise.
If you are unable to pay for a draft using your own data, we can still prepare one for you. However in such cases we introduce random error adjustments into your data values, so you get a preview “look and feel” but without any real information – that always requires either formal engagement of our services or pre-purchase via Dft_CM1.
Drafts or samples requiring use of our data do not incur a data cost component for deployment of those data, but the geographical extent of such data is restricted to a sub-set, sufficient for illustrative purposes. We also reserve the right to introduce error into our data components deployed cost-free for draft purposes. The requirement for pre-paid Dft_CM1 is the same as for any other Draft.
Should you wish to visualise a sample of your own data, it will almost always take longer than an hour to prepare, so please plan for that possibility. We also have a number of generic sample maps in Adobe Acrobat PDF format for illustrative purposes, which can be downloaded, free of charge.
We offer service on the basis of hourly rates. The hourly rates (plus GST for Australian clients) vary depending on task mix, typically $210.00 per hour for custom mapping tasks. Indicative breakdowns will be provided if a detailed written project estimate is requested. Pro-rata rates are calculated in minute increments. Detailed task sheets are generated and maintained for all projects and summarised on progress and final invoices.
Product Supply / Delivery
The encryption key / password required to extract your product will be forwarded separately upon clearance of your payment (a copy of your EFT transaction is acceptable, owing to the typical 24 hour delay in processing transactions between financial institutions).
Credit card payments can be made only via PayPal and attract a surcharge.
Work on unpaid accounts will be suspended. A late fee of 25% will be added to accounts outstanding beyond 60 days.
Unpaid accounts beyond 60 days will be referred to a collections agency and / or law firm, incurring additional fees for which you would be liable.
Please contact MapMakers before due dates in the event of payment difficulties.
: If you are commissioning custom mapping work, please take a moment to familiarise yourself with this brief description "Custom maps - what usually happens to make one.." topic on the FAQ page of how your work is likely to proceed and what your own role may be during your project..
Please check the confirmation box, and then let us know how to contact you.